When Ricardo Brown from Spokane , Washington got his most recent bill from Comcast , he had an additional especial reason to be dismayed . It was n’t the costly charges — we’re all used to that by now . No , it was that on this especial bill , Comcast appears to have misspell his name . Byreplacing itentirely with the word “ Asshole . ”
Ricardo ’s wife , Lisa , shared the unfortunate switcheroo withconsumer advocate Chris Elliot . concord to her , the whole problem may very well have stemmed from her endeavor to reduce her overseas telegram bank bill over the telephone — a delicate little dance otherwise known as the Ninth Circle of Hell .
[ Lisa ] explain that her crime syndicate was have financial difficultness and take to melt off their cable bill . She ’d called Comcast to cancel the cable television luck of her accounting , for which she had to pay up a $ 60 fee . Instead of complying immediately , a representative step up her call to a retentivity specialist , who endeavor to persuade her to keep the cable service and sign a novel two - year contract .
“ I was never rude , ” she allege . “ It could have been that person was upset because I did n’t take the offer . ”
Of naturally , these things are fairly easy to fudge in Photoshop ( and it all sound just a small too gross ) , so we contacted Comcast to confirm that the incident did , in fact , take place . And oh boy , did it . A Comcast spokesperson supply Gizmodo with the following financial statement :
We have spoken with our client and apologized for this completely insufferable and inappropriate name change . We have zero tolerance for this eccentric of disrespectful behaviour and are conducting a thoroughgoing investigation to determine what happened . We are influence with our customer to make this ripe and will take appropriate tone to prevent this from happening again .
Our tale does have a well-chosen conclusion for the Brown , Asshole in question . Apparently , after Elliott publicized the couple ’s tale of woe , Comcast extend a full refund for the past two days of service as well as two additional years at no extra tutelage . And supposedly , her married man ’s name has indeed been corrected in the scheme .
But candidly , for even just a year of free service , Comcast can call me anything it wants . [ Elliot.orgviaConsumerist ]
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